The Loyalty Program is operated by NH Hoteles Deutschland GmbH with its registered address at Lorenzweg 5, 12099 Berlin, Germany (hereinafter “We”).
The Loyalty Program is only valid within the Rich Barista Coffee Shop located in the Hotel nhow Frankfurt, Brüsseler Straße 1-3, 60327 Frankfurt am Main, Germany (hereinafter “Participating Hotel”).
By participating in our Loyalty Program, you agree with this General Terms and Conditions.
Who can participate in the Loyalty Program?
All Customers of the Rich Barista Coffee Shop are entitled to participate in the Loyalty Program.
How do I participate in the Loyalty Program?
To participate in our Loyalty Program, you only need to pick up a free Loyalty Card. You can get your Loyalty Card directly at the Rich Barista Coffee Shop.
You do not need to register or give us any personal information in order to join our Loyalty Program.
How do I collect my loyalty points?
To collect loyalty points, you must present your Loyalty Card by your purchase at the Rich Barista Coffee Shop at the Participating Hotel.
You can receive one (1) loyalty point for each paid Hot Drink of any size at the Rich Barista Coffee Shop. It is possible to get several loyalty points by the purchase of several Hot Drinks. Free promotions are excluded from the Loyalty Program.
If you do not have your Loyalty Card with you, you cannot claim your loyalty points afterwards. On your request we can issue you an additional Loyalty Card. By your next purchase your loyalty points will be transferred to one card and the additional card will be destroyed.
In the event of loss or theft of the loyalty card, the loyalty points collected up to that point cannot be restored.
How do I redeem my loyalty points?
When the Loyalty Card is full, you can get one free Hot Drink from our assortment in the size of your choice.
In order to redeem loyalty points, you must present the Loyalty Card with nine (9) valid loyalty points at the Rich Barista Coffee Shop at the Participating Hotel.
Loyalty Cards cannot be redeemed for any other items.
A payout of the bonus value in cash is not possible.
The free Hot Drink is only redeemable in the Rich Barista Coffee Shop at the Participating Hotel.
How long can I redeem my Loyalty Points?
You must redeem the free Hot Drink within twelve (12) months starting from of your 9th purchase. We will mark the date directly on your Loyalty Card upon your last purchase.
We reserve the right to terminate our Loyalty Program at any time at no liability to you.
These General Terms and Conditions are governed by German Law.
If you have any questions regarding our Loyalty Program please contact our colleagues at the participating Hotel or send us an e-mail at firstname.lastname@example.org.
Last updated: 01.09.2022